We Challenge You To Find Another Computer Service Center In
Ann Arbor That Would Dare Make These Promises
- We’ll Respond Within 60-Minutes or Less
When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes by an experienced technician who can assist you with your computer problem.
- Lightning Fast Repairs.
You should not have to wait for days or weeks to get your computer repaired. We understand how important your computer is to you, if you drop off your computer or mobile device before 1pm we will start work the same day.
- Service By Next Business Day
Our guarantee to our valued customers: Bring your computer or mobile device in before 1pm and we will start service the same day. We will perform standard hardware / software testing of your PC, Mac, Laptop or Mobile Device.We diagnose the exact cause of your computer’s problem & present you with a detailed written estimate before the close of next business day.
- No Geek Speak
You deserve to get answers to your questions in PLAIN ENGLISH. We have qualified people on staff available to answer any of your questions in plain English that you may have regarding service on your computer. Our technicians will not talk down to you or make you feel stupid because you don’t understand “geek speak”
- 100% Satisfaction
We are here for your convenience, and we go the extra mile & try to make any adjustments necessary to accommodate you. You deserve satisfaction with our products and services. We will do whatever it takes to get the job done. No hassles, no problems.
- No Unpleasant Or Unexpected Surprises.
You should EXPECT that no damage will be done to your computer or network. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in servicing your computer or network. If there are any risks, they will be explained in full, and your authorization and consent will be obtained before any work begins.We go out of our way to protect your data files. However, data files (such as pictures, contacts, emails, documents, music, tax returns, movies, software, etc.) can be lost from a computer or mobile device in many ways. The top 7 are, Hardware or System Malfunctions, Human Error, Software Corruption, Viruses and Malware, Natural Disasters as well as Physical and/or Liquid Damage, Theft and Accidental Deletion. This is why it is so very critical for you to back up your irreplaceable data files on a frequent and regular basis!Please notify us if you need to have your data files backed up before we start work of any kind on your computer or mobile device. Our backup rates are very reasonable.
- All Projects Completed On Time and On Budget
When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we work hard and make every effort to complete all projects ON TIME with no excuses.
- Accurate Billing
Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.